Returns/Exchanges

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Please do not send your purchase back to the manufacturer.

Refunds
To be eligible for a refund, your item must be unused and in the same condition that you received it.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
We reserve the right to charge a 10% re-stocking fee on any returns which are not defective by manufacture.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@justthebrush.co.uk.

Exchanges
Please return with a note of your order number and what you want to exchange it for. Your item must be unused and in the same condition that you received it.
We will normally pay postage for you with compliments BUT on larger items we may need to charge the postage at cost.
send your item to:
  • 128 Whitstable Road
  • Canterbury
  • Kent
  • CT2 8EG
  • 01227 639187