FAQs

We want to make buying from us a great experience so to help we have a list of frequently asked questions.

If we haven't answered your query below then please contact us here with your question and we'll answer it.

Our website

I've got a suggestion/comment about the website - We're always grateful for feedback so please get in touch.

Do I need to set up an account to place an order? - No, you don’t need to - there’s a visitor purchase available. But there are loads of benefits to having a Just the Brush account; you can track orders, view order history, change and manage your details, organise exchanges and refunds, save and share Wish Lists and get all the latest on new arrivals, sales and special promotions.

About our products

What makes Just the Brush special? - We’re passionate about Brushes, super customer service, knowing our products inside out, providing a reliable service as well as giving you the answers you may need to purchase the right product for you.

I need more information about a product.  - Each product has lots of information with regard to make, size, and type on the individual product pages, but if you can’t find everything you need on the website please feel free to contact us.

Do you have a shop I can visit? Not right now but we hope to to in the future

Is my personal information kept private? We will not rent, sell or lease this personally identifiable information to other companies or individuals. Please read our Privacy Policy