Thank you for visiting Just the Brush. By using our website or placing an order, you agree to the terms and conditions set out below. If you have any questions, please contact us — we're always happy to help.
Nothing in these Terms & Conditions affects your statutory rights as a consumer under UK law, including your rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.
When creating an account or placing an order, you agree that:
All information you provide is accurate and complete
You will not register using a false name or someone else's details without permission
You will update us if your personal information changes
We reserve the right to refuse service, close accounts, or cancel orders where necessary (for example, in cases of suspected fraud).
We may update or modify any part of the website at any time. If you continue to use the site after changes are made, this will be taken as acceptance of the updated terms.
If you do not agree with any changes, please stop using the website and contact us.
We take great care to offer high‑quality art materials and to describe them accurately. However, it is your responsibility to ensure that the products you purchase are suitable for your intended use.
Our liability is limited to the value of the goods purchased, except where this conflicts with your statutory rights. We cannot compensate for:
Loss of work
Time spent
Consequential losses
Dissatisfaction with results achieved using the product
We pack all orders securely, but we cannot compensate for damage caused by unsafe parcel‑opening methods.
Some products are marked as special order. If you purchase one of these items:
Your entire order may be delayed until the special item arrives
Estimated dates are based on supplier information and may change
Delivery dates are not guaranteed
Special order items are non‑returnable once payment has been taken, subject to your statutory rights. For full details, please see our Returns & Refunds Policy.
We aim to ensure all product descriptions, images, and prices are accurate. However:
Information may occasionally be updated or corrected
Prices may change at any time
We cannot confirm the final price until your order is accepted
If a pricing or description error occurs, we will contact you before dispatch. You may cancel the order at this point with no obligation.
The steps to create a contract between you and Just the Brush are:
You place an order on our website.
You receive an order acknowledgement email.
When your order is dispatched, you receive a dispatch confirmation email.
The contract is complete once your order has been dispatched.
We may decline an order if:
The item is out of stock
Payment cannot be authorised
There is an error in pricing or product information
You do not meet our eligibility criteria
If we cannot accept your order, we will notify you as soon as possible.
Delivery information, including costs, dispatch times, and non‑standard delivery areas, can be found in our Delivery Policy.
Orders must be delivered within 30 days unless otherwise agreed.
Our Returns & Refunds Policy explains:
Your right to cancel within 14 days
How to return unwanted items
How we handle faulty or damaged goods
Refund timeframes
Non‑returnable items
Please read this policy before returning any items.
We take your privacy seriously. Our Privacy Policy explains how we collect, store, and use your personal information.
These Terms & Conditions are governed by the laws of England and Wales. Any disputes will be handled by the courts of England and Wales.
If you have any questions about these terms, please contact us:
LiveChat (fastest)
Email: sales@justthebrush.co.uk
Contact Page
We're here Monday–Friday, 9:30am – 5:30 pm, excluding UK bank holidays.